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Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness.
Avaya focuses on these major businesses:
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Unified Communications
Avaya's unified communications solutions help companies increase employee productivity, improve customer service and reduce costs by integrating multiple forms of communications, including telephony, e-mail, instant messaging and video. With Avaya unified communications, customers can communicate effectively regardless of location or device. Avaya's open, standards-based UC software and hardware are widely recognized as the most reliable, secure and comprehensive offerings in the industry.
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Contact Centers
Avaya is the global leader in the contact center market. Avaya offers highly reliable, scalable communications solutions that improve customer service and help companies compete more effectively. Avaya's contact center solutions include intelligent routing, self-service and proactive contact applications that drive effective communications and transactions with customers. In addition, Avaya's analytics and reporting platform, Avaya IQ, provides companies with detailed customer information that improves profitability and customer retention. |
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Avaya Global Services
Avaya Global Services evaluates, designs, implements and manages enterprise communications networks for superior business results. Avaya's consulting and implementation services are backed by approximately 6,000 employees worldwide; 27 network operations and technical support centers; and unique, patented design and management tools. |
Avaya consistently is recognized as a global leader by industry and technology experts and has achieved worldwide leadership positions in the following:
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No. 1 in Worldwide Unified Communications and Telephony Systems |
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No. 1 in Worldwide Contact Center |
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No. 1 in Worldwide Enterprise Messaging |
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No. 1 in Worldwide Audio Conferencing |
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Leader in Worldwide Hardware Maintenance and Software Support Services |
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