Spanning across international borders, Teledata deploys solutions that encompass the design, supply, installation, integration, commissioning and maintenance of systems solutions, as well as turnkey project management and consultancy.
With our vast experience and in-depth technical expertise, we work closely with customers to help companies of all sizes realize the full value of information technology. Our achievement in attaining the ISO 9001: 2000 award certifies our ceaseless commitment to fulfill our customers' demands.
Our Services Capabilities
We exist to make technology work for the business of our customers and for over two decades, Teledata services have been making technology work hard. Through strong skills coupled with strong process, we have developed the capability to deliver in a repeatable and efficient manner.
Our services approach is divided into the six Teledata Competencies; design, manage, develop, commission, maintain and learn. These competencies are co-ordinated through a set of well-defined processes (accredited to ISO 9001:2000).
1) Audit
The first step to creating a good solution is to understand your existing network and its constraints and problems. This is imperative before any network planning or upgrade. At Teledata, we offer a range of services to audit and document your environment.
2) Design
The design competency allows us to understand a customer’s solution and then conceive, architect and design a solution which meets their requirements. Good designs are based on solid technology with proven design methods. Teledata has learnt to also unlock the creativity of our engineers to produce excellent designs.
3) Manage
We take our commitments very seriously and the manage competency ensures that these commitments are met. Through exercising the disciplines of project management, contract management and risk management, we have the ability to deliver guaranteed outcomes for our customers.
4) Develop
No technology will work out of the box. To deliver a full solution, Teledata customizes and configures each component, integrates them into the full solution and then verifies that the full solution meets the customer’s requirements.
5) Comission
A system does not begin providing value to our customers until it is working for their business. The commission competency includes the important skills to ensure that the technology is working for the customer in their environment and to their expectation.
6) Maintain
The systems we provide for our customers are essential for their business and so we believe in providing well-defined service levels. Whenever an outage has the potential to impact these service level agreements, we know and take action.
Teledata provides a service desk that operates 24 hours a day, seven days a week. Through this service desk we are able to contact our engineers and provide the services that support our customers around the clock.
7) Learn
The Technology we provide is constantly changing and best practices are constantly improving. Perhaps the most important competency we use as much internally as we provide to our customers. The learn competency is how we help our customers get the most their technology.
It is also how we ensure our services capability is constantly evolving to meet the new demands of the market. Teledata constantly invests in the training and development of our people. In Singapore this investment has been formally recognized through accreditation with the People Developer Standard (PDS)
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