Service

Your communications network is much more complex than ever.

When downtime used to be a bother, it's now a disaster. Your network must be monitored 24 X 7, year-round. However, doing it "in-house" requires a major commitment of staff, infrastructure and time. Teledata has the resources and skills to manage all of your networking requirements, both locally and regionally.

Through our 24-hours Fault Control Centre, your network will be administered around the clock and you will enjoy a single point of contact across the entire region for problem resolution.

Teledata's expertise lies in providing a complete solution from initial analysis, design, installation and operation to sophisticated turnkey project management. We use only the best-of-breed vendors to provide the most effective and efficient solution for all your data communications - so that your business can bring new services to market faster with less complexity and expenses. Therefore, you can reap a far greater return on your technology investment than ever before.

Maintenance

Every commissioned project is a start of a comprehensive customer care programme with maintenance contracts tailored to suit individualised requirements. This acts as a guarantee of competitive response for both major and minor incidents.

Our helpdesk receives all incident queries and assigns an appropriate engineer to attend to you promptly. The Help-Line is equipped with remote diagnostic capabilities, which enable the engineer to dial into customers' systems to diagnose incidents and make software changes without the need to be physically on-site. This also allows engineers to identify incidents in advance and to provide back-up service before arriving on-site, hence saving time for our customers.

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