| Job Title |
Responsibilities |
Requirement |
| Accounts Officer |
- Manage simple full sets of accounts
- Proficient in all tasks pertaining to AR and AP processing routines
- Generate AR/AP reports - aging report and statements of accounts
- AR/AP reconciliation
- Ensure timeliness and accuracy in processing
- Collection follow-up with customers
- Knowledgeable of documentary credit processing - eg. LCs, TRs
- Other ad hoc duties as requested
|
- Candidate must posses at least a Diploma or equivalent in Accountancy
- Proficient in MS Office / Excel / Powerpoint
- Proficient in ERP systems, preferably Navision
- At least 2 years(s) of working experience handling partial or full sets Accounts
- Able to work in fast pace environment, responsible, pro-active, self-driven, meticulous and able to cope with tight reporting deadlines
- Can handle stress and work under pressure
|
| Account Manager (Wireless/Data Networking) |
- Manage all sales and accounts activities
- Minimum 2 years experience in selling data and wireless networking solutions and applications
- Familiar with data and wireless network design
- Demonstrate track record of achieving and sustaining ambitious
growth targets
|
- Possess a Degree/Diploma in Marketing / Business / Computer Science / Engineering and be technically competent and savvy
|
| Account Manager (Voice Applications) |
- Manage all sales and accounts activities
- Minimum 2 years experience in voice applications like IVR/CTI /CRM applications
- Familiar with voice and contact center platform and applications
- Demonstrate track record of achieving and sustaining ambitious growth target
|
- Possess a Degree/Diploma in Marketing / Business / Computer Science / Engineering and be technically competent and savvy
|
| Project Engineer (Project/Field) |
- Manage and deliver projects as part of project team
- Provide installation expertise for demos
- Perform staging and acceptance tests on equipment
- Installation of equipment on customer site
- Provision of training to customer on installed systems
- Ensure on time delivery
- Ensure quality of service
- Manage customer satisfaction
|
- Diploma or Degree in Electronics Engineering or Info-Communication Technology would be an added advantage
- some years of working experience in designing and implementing PABX / IP-telephony system Avaya / CISCO / Alcatel systems, Voice Logger, Contact Center Solutions preferred is preferred but not a requirement
- Fresh graduate is welcome to apply
- Strong communication and customer service skills are a pre-requisite
- Ability to work well under pressure and set individual priorities based on performance objectives
- Exhibits a strong attention to detail, excellent organisational skills, good time management ability
- Excellent ability to work in a team environment
- Ability to analyze and troubleshoot technical issues
- Ability to work in a dynamic, rapid-paced environment, where change is a constant
- Only Singaporean or Singapore PR need to apply
|
| Application Engineer |
- Execute service request and allocated trouble ticket by Contact Centre (remotely or on-site)
- Perform accordingly to ensure customers SLA are met at all times
- Ensure vendor management is conducted in a manner that will ensure SLA to customers are met at all times
- Work towards achieving the Key Performance Indicator set by the manager
- Administer promptly as according to the escalation procedures to next immediate level of escalation (Senior Customer Service Engineer)
- Ensure that all faults, service request and customer follow-up are accurately and promptly
- Carry out schedule routine preventative maintenance activities to ensure optimum system performance
- Participate various delivery improvements meeting request by customers and internal team members
- Administer process and procedures set by the company to ensure the highest level of system and Customer Care
|
- Degree in Computer Science or Computer Engineering
- Avaya IVR implementation experience
- Avaya Computer Telephony Integration experience
- Familiar and have gone through at least 1 SDLC
- Experience in pre-sales support
- Sound knowledge of telephony application such as IVR, CTI, IPTel application, etc
- Programming knowledge in Visual Basic, .Net, XML, WML
- Database administration in Ms SQL and Oracle
- Experience in Windows OS and Sun Solaris
- May required as and when to work after office hours, Saturday, Sunday and Public holiday
|
| Human Resource Executive |
Is responsible for the full spectrum of human resources functions (HRM) including recruitment, compensation & benefits, HR policies and processes, training and development and employee relations across several countries. Also includes is the responsibility for handling general administrative duties and generate reports.
- Manage staff recruitment and selection process to support Company’s Business Plan
- Administer documentation pertaining to Human Resource issue eg. Letter of Employment, Staff Transfer, Salary Adjustment, Update Staff Training Record, Leave Updates, Medical or Dental Updates, etc.
- Process staff claims pertaining to medical, training, insurance, etc
- Maintain proper records of employees' data, update annual leave, job descriptions, floor plan, organization chart, office key list, etc
- Benefits & Compensation include EasyPay payroll, CPF, taxation issue, etc
- Training & Development includes sourcing, coordination, administration and implementation
- Handle application/renewal/collection/cancellation of employment pass
- Review and improve internal procedures on an on-going process, as well as participate in ad-hoc HR projects
- Prepare monthly HR reports and statistics
- Assist in day-to-day HR functions
- Perform secretarial duties to Management
- General filing and ad-hoc duties pertain to office administration
|
- Diploma or at least 3 years working experience
- Ability to multi-task
- Proficient in Easypay software
- Meticulous and well-organised
- Creative and cheerful personality
- Strong team player, whilst still having the ability to work independently
- Excellent communication skills with good command of English
- HR Experience preferred
|
